Hartung's Customer Service Department is a group of very talented, experienced glass professionals. The CSR Department at Hartung is instrumental in developing strong relationships with our customers and keeping deliveries on time and correct..

HGI Can Deliver Almost Anywhere!

We deliver our products on a variety of different types of trucks throughout the Pacific Northwest, including Washington, Oregon, and Idaho. We also service Alaska, Hawaii, British Columbia, California, Nevada, Colorado, and Montana via common carrier. Our delivery system is extensive, providing multiple types of jobsite deliveries. Hartung offers free delivery to most areas in the Northwest.

EDI is ordering made easy!

Our EDI (Electronic Data Interchange) transfers orders from your computers to ours! Hartung's computer system reads this file, converts it into an order, and integrates it into the main production flow. A validation program automatically scans the file for errors and "translates"the file to our system's requirements. A "proof" is printed for further validation and verification. This system is very accurate and our customers are pleased with how easy it makes ordering.

• Accuracy:  More accurate, no faxes, eliminates multiple levels of order entry error.
• Speed:  Hartung can typically receive, translate, and print production tickets for an order, regardless of size, in less time than it would take to fax the order.
• Labor Savings in Production:  EDI is coupled with Hartung's "SlotRack Delivery System"
• Shapes:  All standard shapes not requiring a pattern template will be handled via EDI with the same lead time as rectangles.

We quote larger projects, both residential and commercial.

Our Estimating department is responsible for quoting larger projects, both residential and commercial. They provide technical assistance, can suggest product alternates and glass performance information.

The Estimating Department provides complete architectural submittal packets including warranty information, product specifications, and cleaning information. This department can be contacted by phone, fax, or e-mail. Our Estimating Department boasts a combined 40 years of glass experience. For reasonable quotes with quick turn around time, contact our Estimating department today!

We are very proud of our extensive jobsite delivery program. We have the ability to sort and load glass in almost any manner, as requested by our customers.

Here are just a few ways we load and sort job site deliveries:

• Rolling A-Rack
• A-Rack
• Loose Lite
• Slot Racks
• Rolling A-Rack
• Boom Truck
• Trailer Drop

Hartung's glass cutting tables can easily auto-fab any shape in the Hartung Computer Shape Catalog. The cutting tables at Hartung utilize carbide tipped steel wheels, and lubricating oil to make quick, clean scores. They are computer controlled through a windows-based program. This program provides top optimizing abilities to reduce waste, increase yields and maximize accuracy.

Hartung Glass has the ability to convert your .DXF files into cutting codes to fabricate the glass to a specific dimension and shape. Overall, The Cutting Department is pivotal in the daily operation at Hartung. Almost every piece of glass that leaves Hartung's facilities must go through this department, whether it will become an insulating unit, or simply an annealed or tempered lite. Many of the Hartung facilities operate around the clock to insure products get onto the trucks and to our customers as fast as possible.

Hartung Glass also can hand-fabricate nearly any size or shape. The fabrication departments at Hartung Glass Industies is very experienced and produces accurate shapes to fit your unique pattern or drawing.

Hartung's Bottero Laminated Cutter is the best on the market. It simultaneously scores both sides of the glass surfaces. It then applies a quartz heat strip along the entire length of the score which melts the PVB inner layer and trims it evenly.

• Produces quality, clean-cut edges with no clams, minimizing stress and heat breakage.
• Nearly twice as fast as hand-cutting
• Automated, which increases accuracy
• Can accommodate Glass up to 5/8" thick, PVB layer up to .120" inches thick.
• Any angle and Lites as large as 82 x 120" inches.

Beveling

The beveling of glass or mirror edges creates very elegant look and is used often on table tops, vanity mirrors and wall mirrors.

1" Bevel on Heavy 3/8" - 3/4" Glass	Thin Bevel on 1/4" or Less Thick Glass

Mitering

Hartung Glass has the ability to miter cut glass for tight corners which are often used in TOTAL Vision showers, glass doors and storefronts. Our Miter capabilities range from 0-45 degrees in glass from 3/16" (5mm) to 1/2" (12mm).

45° Miter Cut Glass

Polishing

Hartung Glass offers the following edgework options: Flat Polish, Flat Grind and Pencil Polish.

Substrate thicknesses available for polishing:

• Glass: 3/16" (5mm) to 3/4" (19mm)
• Mirrors: 3/16" (5mm) to 1/4" (6mm)

Holes, Notches, Cutouts and Custom Fabrication

Hartung Glass has the ability to cut holes, shapes, notches, cutouts, and custom fabrication are all available.

Hartung's computerized Shape Catalog makes it easy and less expensive to order shapes. Save the Template or Special shape charge by using the Shape Catalog when ordering. Hartung has more than 45 shapes for your convenience. With the ease of this catalog, simply fill in the blanks and rest assured your glass has been ordered correctly.

Glass is cut down to the desired size (tempered or heat strengthened glass CANNOT be cut) and run through a furnace which uniformly heats it to approximately 1250 degrees F. As the glass exits the furnace, it is quenched (cooled rapidly by blowing air uniformly over both surfaces). This rapid cooling locks the surfaces of the glass in a state of high compression, making it more resistant to breakage. Tempered glass has two compression zones; one starting at each surface, and an interior tension zone.

Ability to temper almost any glass (including sputter coated low-e products). Double-bay oven design for increased throughput and faster customer response time.

Minimum roller wave distortion, providing flatter glass with improved optical appearance.

The dimensions of the furnace bay are 86\" x 168\" inches.

Capable of tempering 1/8\" through 3/4\" thick glass.

The maximum glass size is dependent on the glass type.

• Produces quality, clean-cut edges with no clams, minimizing stress and heat breakage.
• Nearly twice as fast as hand-cutting
• Automated, which increases accuracy
• Can accommodate Glass up to 5/8" thick, PVB layer up to .120" inches thick.
• Any angle and Lites as large as 82 x 120" inches.

In 1968, Hartung Glass purchased a vertical tong-system furnace and became the first company to temper glass in the Pacific Northwest. Hartung is now the West Coast's leader in tempering and heat treating with state-of-the-art equipment and procedures. The newest furnace at Hartung is manufactured by Uniglass Engineering. The Uniglass furnace is a convection/radiation furnace with many features and benefits that allow Hartung to produce high quality tempered products with quick lead times.

Tempered glass is approximately 4-5 times stronger than annealed glass and when broken, shatters into tiny pieces reducing the chance of serious cuts or injury. Heat Strengthened glass is slightly less as strong as annealed glass and when broken, breaks into smaller pieces than annealed glass yet larger than tempered glass and tends to stay within a frame offering greater fallout protection than both tempered and annealed glass.

Both Tempered and Heat Strengthened glass are considered to be safety glass products and are required in safety applications such as building codes. The heating/quenching process makes the glass more resistant to sudden temperature changes, which insures product longevity when thermal stress is a factor.

Here are some additional applications for tempered or heat strengthened glass products:

• railing glass
• balustrades
• glass doors
• skylights
• TOTAL Vision storefronts and entrances
• side lites
• marine windows
• Agalite bath & shower enclosures
• sunrooms and solariums
• furniture
• windows